Welcome to Carology PVT Limited ("Carology", "we", "our", or "us"). By accessing or using our website and purchasing our products or services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

1. General

Carology PVT Limited is an online retailer and installer of premium automotive accessories, aftermarket parts, carbon fiber products, custom number plates, interior upgrades, lighting solutions, and performance components.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any revised Terms.

2. Products

Our products include, but are not limited to:

• Carbon Fiber Parts
• Steering Wheels
• Body Kits
• Front Lips
• Diffusers
• Spoilers
• Ambient Lighting Kits
• AC Vent Upgrades
• Number Plates
• Performance Accessories
• Interior Trim Parts
• Automotive Electronics

Product images are for illustration purposes only. Slight variations in color, weave pattern, finish, texture, or fitment may occur.

3. Vehicle Compatibility

Customers are responsible for ensuring the selected product is compatible with their vehicle.

Please verify:

• Vehicle Make
• Model
• Year
• Trim
• Engine Variant

before placing an order.

If unsure, contact our support team before purchasing.

4. Custom Orders

Custom-made products include but are not limited to:

• Carbon Fiber Parts
• Steering Wheels
• Number Plates
• Alcantara Products
• Upholstery
• Personalized Accessories

Because these products are manufactured specifically for the customer:

• Orders cannot be cancelled once production has begun.
• No refunds will be issued unless the product arrives damaged or incorrect.
• Manufacturing times are estimates and may vary.

5. Pricing

All prices are displayed in Pakistani Rupees (PKR).

Prices may change without notice.

We reserve the right to correct pricing errors, even after an order has been placed.

6. Payment

Orders must be paid according to the payment method selected at checkout.

For custom products, we may require:

• Full Payment
• Partial Advance Payment
• Deposit before production

Production begins only after payment confirmation.

7. Shipping

We deliver throughout Pakistan and selected international destinations.

Estimated delivery times are not guaranteed and may vary due to:

• Courier delays
• Customs clearance
• Weather conditions
• Public holidays
• Supplier delays

8. Order Cancellation

Orders may be cancelled before dispatch.

Custom-manufactured products cannot be cancelled once production has started.

9. Returns & Refunds

Returns are accepted only if:

• Wrong product received
• Product damaged during shipping
• Manufacturing defect

Products must be reported within 48 hours of delivery with clear photos or videos.

Returns will not be accepted for:

• Used products
• Installed products
• Modified products
• Custom-made products
• Change of mind
• Incorrect ordering by customer

Refunds, if approved, will be processed after inspection.

10. Installation

Many products require professional installation.

Carology PVT Limited is not liable for damage resulting from:

• Improper installation
• Incorrect wiring
• Vehicle modifications
• Installation by unauthorized workshops

Professional installation is strongly recommended.

11. Carbon Fiber Products

Carbon fiber components are handmade.

Minor imperfections such as:

• Slight weave variation
• Tiny pinholes
• Resin flow marks
• Clear coat texture differences

are considered normal characteristics of handcrafted composite products and are not defects.

12. Performance Products

Performance modifications may:

• Affect vehicle warranty
• Alter emissions compliance
• Change driving characteristics

Customers are solely responsible for ensuring compliance with local laws and regulations.

13. Number Plates

Customers are responsible for ensuring their custom number plates comply with the laws and regulations of their country or province.

Carology PVT Limited is not responsible for fines or legal issues resulting from the use of custom plates.

14. Warranty

Warranty coverage varies by product.

Warranty does not cover:

• Normal wear and tear
• Accidental damage
• Improper installation
• Abuse
• Misuse
• Water damage
• Electrical damage
• Unauthorized modifications

Proof of purchase is required for all warranty claims.

15. Intellectual Property

All website content including:

• Logos
• Product Images
• Videos
• Graphics
• Product Descriptions
• Designs
• Branding

is the intellectual property of Carology PVT Limited.

No content may be copied, reproduced, or used without written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Carology PVT Limited shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Vehicle downtime
• Third-party installation costs and damages

Our maximum liability shall not exceed the amount paid for the purchased product.

17. Website Use

Users agree not to:

• Use the website for illegal purposes.
• Attempt unauthorized access.
• Upload malicious software.
• Copy website content.
• Misrepresent identity.

Violation may result in suspension or termination of access.

18. Privacy

Customer information is handled according to our Privacy Policy.

We do not sell customer information to third parties.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

20. Contact

For any questions regarding these Terms & Conditions, please contact:

TheCarologyInc

Email: thecarology@gmail.com

Website: www.thecarologyinc.com

Instagram: @thecarologyinc